REFUND / RETURN POLICY
At VOID, we want our customers to have a positive experience with every purchase. This policy explains our approach to order cancellation, returns and refunds.
1. ORDER CANCELLATION
Cancellation requests should be made as soon as possible after placing an order.
An order may be cancelled while it is still in an eligible processing stage. Orders that have already been shipped may not be eligible for cancellation.
2. RETURNS
Customers may request a return where the product received is defective, damaged or incorrect.
Return requests should be submitted within the return period communicated by VOID after the order has been delivered.
3. PRODUCT CONDITION
Products returned for an eligible return should be unused, unworn and in their original condition, together with original packaging or tags where applicable.
Products that have been worn, washed, altered, damaged through misuse or otherwise changed may not qualify for a return.
4. WRONG OR DAMAGED ITEMS
If you receive the wrong product, wrong size or a product that arrived damaged, please contact VOID as soon as possible with your order details and clear photographs of the issue.
We will review the request and determine the appropriate solution.
5. REFUNDS
Where a refund is approved, the refund method and processing time may depend on the original payment method and the applicable payment service provider.
For Cash on Delivery orders, refund arrangements will be communicated directly by VOID where a refund is approved.
6. EXCHANGES
Product exchanges may be offered depending on product availability and the reason for the exchange.
Customers should contact VOID before sending a product back for an exchange.
7. NON-RETURNABLE SITUATIONS
A return or refund may not be available for products that have been used, washed, damaged by the customer, altered or returned without following the required return process.
8. SHIPPING COSTS
Where a return is approved because VOID sent an incorrect or defective product, VOID will determine the appropriate handling of return delivery costs.
In other situations, return delivery costs may be the responsibility of the customer.
9. HOW TO CONTACT US
To request a cancellation, return, exchange or refund, contact VOID with your order ID and details of the issue.
Please do not send products back before receiving return instructions from VOID.
10. POLICY UPDATES
VOID may update this policy from time to time. Changes will be published on this page.